Privacy Policy
Personal data is any data that can be used to identify you, such as your name, email address, telephone number, payment details, etc.
We respect your privacy and are committed to protecting your personal data in accordance with applicable laws and regulations, such as the General Data Protection Regulation (GDPR) in the European Union.
By using the website, you agree to this privacy policy and consent to our processing of your personal data as described below. If you do not agree to this policy, please do not use the site.
What personal data do we collect and why?
When you visit the Site, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and some of the cookies installed on your device. We also collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information".
We collect device data using the following technologies:
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" Cookies " are data files placed on your device or computer and often contain an anonymous unique identifier. For more information about cookies and how to disable cookies, please visit http://www.allaboutcookies.org.
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" Log Files " track actions that occur on the Site and collect information including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
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" Web beacons ", " tags " and " pixels " are electronic files used to record information about how you browse the Site.
We use device information to help us look for potential risk and fraud (in particular your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
When you make a purchase or attempt to make a purchase through the Site, we also collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and telephone number. We refer to this information as "Order Information".
We use Order Information to fulfill orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). In addition, we use this order information to:
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communicating with you;
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Screen our orders for potential risk or fraud; And
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provide you with information or advertisements related to our products or services.
We may also collect other information from you when you contact us via email, telephone or social media platforms. We refer to this information as "Customer Service Information".
We use customer service information to respond to your questions or requests, provide customer support, resolve any issues or complaints, and improve our products and services.
How do we share your personal data?
We share your Personal Data with third parties to help us use your Personal Data as described above. For example:- We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We use Mailchimp to send you marketing emails. You can read more about how Mailchimp uses your Personal Data here: https://mailchimp.com/legal/privacy/. You can also unsubscribe from our marketing emails at any time by clicking the unsubscribe link at the bottom of each email.
- We may also share your Personal Data with other third parties who provide services to us or on our behalf, such as payment processors, carriers, web hosting providers, etc. These third parties are only authorized to use your Personal Data for the purposes we specify and in accordance with this Privacy Policy.
- We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
- We may also share your Personal Data with your consent or at your direction.
How do we protect your personal data?
We take reasonable steps to protect your Personal Data from unauthorized access, use, disclosure, alteration or destruction. We use secure servers, encryption, firewalls and other technical and organizational measures to protect your Personal Data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Data.How long do we store your personal data?
We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, unless otherwise required by law. For example, we may retain your Order Information for our records unless and until you ask us to delete this information. We may also retain some of your device information and customer service information for analytics and marketing purposes.What are your rights with regard to your personal data?
Depending on your location, you may have certain rights in relation to your Personal Data, such as:- The right to access, update or delete the Personal Data we hold about you.
- The right to object to or restrict our processing of your Personal Data.
- The right to withdraw your consent at any time where we are relying on your consent to process your Personal Data.
- The right to receive a copy of your Personal Data in a structured, commonly used and machine-readable format or to request that we transfer it to another service provider.
- The right to lodge a complaint with a supervisory authority if you believe that we have violated your privacy rights.
In addition, if you are a European resident, we note that we are processing your information in order to fulfill contracts we may have with you (for example, if you place an order through the Site), or otherwise to pursue our legitimate business interests listed above to strive. In addition, please note that your information will be transferred outside of Europe, including to Canada and the United States.
How do we deal with the privacy of children?
The Site is not intended for persons under the age of 16. We do not knowingly collect or solicit Personal Data from anyone under the age of 16. If you are under the age of 16, please do not use the Site or provide any Personal Information to us. If we learn that we have collected personal information from a child under the age of 16, we will delete that information as soon as possible. If you believe we have information from or about a child under the age of 16, please contact us at the email address below.How do we update this privacy policy?
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to regularly review this privacy policy for any changes.How to contact us
If you have any questions or comments about this Privacy Policy or our privacy practices, or if you would like to exercise any of your rights in relation to your personal information, please contact us by email at hello@candymixmatch.com .
