Shipping policy

Destinations and charges

We deliver to the countries selectable at checkout. The minimum order value is €25. Shipping charges depend on destination and parcel and are displayed before payment. Available delivery options and estimated delivery times are stated during ordering where available.

Processing and delivery

We process your order as soon as possible. An estimated delivery time is an indication unless a fixed deadline has been agreed. After dispatch, you receive the available shipping and tracking information. For questions about the expected dispatch date, email hello@candymixmatch.com before purchase.

Unless otherwise agreed, we deliver within 30 calendar days after the contract is concluded. In case of non-delivery, your statutory rights to an additional delivery period, termination and reimbursement apply. Customs inspections, weather or carrier delays do not automatically remove those rights.

Receipt and problems

We bear delivery risk until you or your nominated third party physically receive the goods, subject to the statutory exception for a carrier you commission that we did not offer. Check your address before ordering. Report missing, damaged or incorrect goods as soon as possible to hello@candymixmatch.com; your statutory rights remain unaffected.

Delivery outside the EU

Where not included and disclosed before purchase, import taxes and clearance charges may be payable by you. Checkout and the information for your order determine the delivery options offered; we do not promise worldwide delivery.

Returns

Read our returns policy for cancellation rights, exceptions, the return address and refunds. Customers pay direct return costs for change-of-mind cancellation. We pay necessary, reasonable return costs for incorrect or faulty goods.